Privacy Policy
Last Updated: January 15, 2025
At RazorIntellect, we take your privacy seriously. This policy explains how we collect, use, and protect your personal information when you use our financial forecasting and budgeting platform. We're based in Taiwan and comply with local data protection regulations while maintaining transparent practices for all our users.
Information We Collect
When you interact with our platform, we gather different types of information. Some you provide directly, while other data comes from how you use our services.
Information You Provide
- Account registration details including your name, email address, and chosen password
- Business information such as company name, industry type, and organizational size
- Financial data you input for forecasting and budgeting purposes
- Payment information when you subscribe to premium features
- Communications you send to our support team or through platform messaging
- Feedback, survey responses, and feature requests you submit
Automatically Collected Data
Our systems gather technical information about your interactions with RazorIntellect. This includes your IP address, browser type, device information, and operating system. We track which features you use most, how long you spend on different pages, and your navigation patterns within the platform.
How We Use Your Information
Your data serves specific purposes that help us deliver and improve our services. We don't use your information for purposes beyond what's described here without getting your consent first.
Service Delivery
We process your financial data to generate forecasts, create budget analyses, and provide the core functionality you signed up for. Your business information helps us customize features to match your industry and organizational needs.
Account Management
We use your contact details to communicate about your account, send important updates about service changes, and respond to your support requests. This includes password reset emails, subscription renewals, and security notifications.
Platform Improvement
Usage data helps us understand which features work well and which need refinement. We analyze patterns to fix bugs, optimize performance, and decide what new capabilities to build based on how people actually use the platform.
Security and Fraud Prevention
We monitor for suspicious activity, unauthorized access attempts, and potential security threats. This protects both your account and our platform infrastructure from malicious actors.
Data Storage and Security
Your information stays on secure servers located in Taiwan and operated by certified data centers. We implement multiple layers of protection to keep your data safe.
Security Measures
All data transmission uses industry-standard encryption protocols. Your financial information gets encrypted both in transit and at rest. We maintain strict access controls, so only authorized personnel can view your data, and only when necessary for support or technical maintenance.
Our systems undergo regular security audits. We patch vulnerabilities quickly, maintain firewall protection, and use intrusion detection systems to spot potential threats before they become problems.
Data Retention Periods
| Data Type | Retention Period | Reason |
|---|---|---|
| Account Information | Duration of active account plus 3 years | Legal compliance and support history |
| Financial Data | Duration of active account plus 7 years | Taiwan financial record requirements |
| Usage Analytics | 2 years | Platform improvement and feature development |
| Support Communications | 5 years | Service quality and dispute resolution |
| Payment Records | 7 years | Tax and accounting regulations |
Sharing and Third Parties
We don't sell your personal information. Period. But we do work with certain service providers who help us run the platform, and they may access some of your data.
Service Providers We Work With
Our payment processor handles subscription transactions and stores payment card information using their secure systems. We use cloud infrastructure providers for server hosting and data backup. Email service providers help us send account notifications and support responses. Analytics tools process usage data to give us insights about platform performance.
Each of these providers operates under strict data processing agreements. They can only use your information for the specific services they provide to us, and they're contractually obligated to maintain the same security standards we do.
Legal Requirements
Sometimes we're legally required to share information. This happens when we receive valid court orders, respond to legal processes, or comply with Taiwan government regulations. We'll notify you about such requests unless we're legally prohibited from doing so.
Your Privacy Rights
You have significant control over your personal information. Taiwan's Personal Data Protection Act gives you specific rights, and we've built tools to help you exercise them.
Access Your Data
Request a complete copy of all personal information we hold about you. We'll provide this in a readable format within 30 days of your request.
Correct Inaccuracies
Update incorrect or outdated information directly through your account settings, or contact us for help with corrections you can't make yourself.
Delete Your Account
Request full account deletion at any time. We'll remove your data within 45 days, except for information we're legally required to retain.
Export Your Information
Download your financial data, forecasts, and budgets in standard formats that work with other software platforms.
Restrict Processing
Limit how we use certain types of your data while keeping your account active. Useful when you're disputing data accuracy or questioning processing purposes.
Object to Processing
Challenge specific uses of your data, particularly for purposes beyond core service delivery. We'll stop unless we have compelling legitimate reasons to continue.
How to Exercise Your Rights
Send requests to help@razorintellect.com with "Privacy Rights Request" in the subject line. Include your account email and specify which right you want to exercise. We'll verify your identity and respond within 15 business days. If your request is complex, we might need up to 30 days, but we'll let you know if we need extra time.
Cookies and Tracking
We use cookies and similar technologies to make the platform work properly and remember your preferences. You can control most cookies through your browser settings, though some are essential for basic functionality.
Types of Cookies We Use
- Essential cookies that keep you logged in and maintain your session security
- Preference cookies that remember your language, display settings, and customization choices
- Analytics cookies that help us understand how people use different features
- Performance cookies that identify slow-loading pages and technical issues
You can delete cookies anytime through your browser settings. Keep in mind that blocking essential cookies will prevent you from logging in or using certain platform features.
International Data Transfers
While our primary operations and data storage are in Taiwan, some of our service providers operate globally. When your data moves across borders, we ensure it receives equivalent protection regardless of location.
We use standard contractual clauses approved by Taiwan authorities for international transfers. These legal agreements require the same security standards and privacy protections everywhere your data goes. You can request copies of these agreements by contacting our privacy team.
Children's Privacy
RazorIntellect is designed for business users and isn't intended for anyone under 18 years old. We don't knowingly collect information from minors. If you're a parent who discovers your child has created an account, contact us immediately and we'll delete their information.
Changes to This Policy
We update this privacy policy occasionally to reflect new features, legal requirements, or changes in how we handle data. When we make significant changes, we'll notify you by email at least 30 days before they take effect. Continued use of the platform after changes go live means you accept the updated terms.
You can always find the current version of this policy on our website, along with the date of the most recent update at the top of this page. Major revisions will also be announced through in-platform notifications when you log in.
Taiwan-Specific Rights
Under Taiwan's Personal Data Protection Act, you have additional rights beyond what's listed above. You can inquire about our data collection practices at any time. You can request we stop collecting certain types of data. You can ask for detailed explanations of our processing purposes.
If you believe we've violated your privacy rights, you can file a complaint with Taiwan's National Development Council. We prefer to resolve concerns directly with you first, so please reach out to us before escalating to regulators.
Contact Our Privacy Team
Questions about how we handle your data? Want to exercise your privacy rights? Need clarification on any part of this policy? We're here to help.
For urgent privacy concerns or suspected data breaches affecting your account, call us directly during business hours (Monday through Friday, 9:00 AM to 6:00 PM Taiwan Standard Time).